Privacy Policy

This page explains what information we collect when you use our website or contact us, and what we do with it. We have kept it short and in plain language so you can actually read it.

Who We Are

We are Water Damage Restoration San Marcos, a water damage restoration service that works out of San Marcos, TX 78666 and the surrounding Hays County area. We do not run a public storefront. We are a service-area business, so we come to you.

If you have a question about your privacy or about anything on this page, email us at info@waterdamagerestorationsanmarcos.com.

What Information We Collect

We collect two kinds of information.

The first is information you give us. When you fill out our contact form or send us a message, we collect your name, your phone number, your email, the address or city where the water damage happened, the type of damage, and whatever you write in your message.

The second is information that gets collected automatically when you browse the site. This includes your IP address, the kind of device and browser you use, the pages you look at, and roughly how long you stay on each one. Just usage patterns. We see this through our analytics tools, not through anything you type.

How We Use Your Information

We use the details you give us to respond to your request and to provide restoration work. We answer fast. If we are on a job for you, we use your contact information to keep you updated.

We use the automatic data to understand how people find and use the site. That helps us fix pages that confuse visitors. We do not sell your personal information to anyone. We do not rent it or trade it.

Cookies and Tracking Technologies

Our site uses a few tools that rely on cookies or similar tracking, and each one helps us see how the site is performing for visitors. Standard stuff.

Google Analytics 4 (GA4) tells us how many people visit, which pages they read, and roughly where they come from. Google Search Console shows us which searches lead people to the site. Pages and clicks. We may also use Google Tag Manager, which is a tool that organizes the other tags in one place. Same idea.

You can control or turn off cookies in your browser settings. If you block them, most of the site will still work, though some measurement may stop.

Third Parties Who Process Your Data

We rely on a small number of outside services to run the site, deliver your message to us, and measure how people find the pages. Nothing exotic.

Our website is hosted by Vercel or Hostinger. Our contact form is delivered to us by email through Resend. Our analytics run through Google. Each of these only handles the data needed to do its job, and only so we can operate the site and reply to you.

We do not share your information with anyone beyond these providers, and we never sell, rent, or trade it, except in the rare case the law requires it.

Data Retention

We keep the information you send us for as long as we need it to answer your question and finish any work you hire us for. We may keep some records longer when a law or an insurance process requires it.

Analytics data is kept according to Google's own retention settings, and we can shorten or adjust those windows over time as our needs change. We review them.

Your Rights

You can ask us what personal information we hold about you. You can ask us to correct it if something is wrong. You can also ask us to delete it.

To do any of that, email us at info@waterdamagerestorationsanmarcos.com and tell us what you would like. We will respond within a reasonable time.

Children's Privacy

This site and our services are meant for adults. We do not direct anything here at children under 13, and we do not knowingly collect their information. If you think a child under 13 has given us personal information, email us at the address above and we will delete it from our records. We act quickly.

Changes to This Policy

We may update this policy as our tools or our practices change. When we do, we will post the new version on this page and update the effective date at the bottom. Please check back now and then.

Contact Us

For any privacy question, email info@waterdamagerestorationsanmarcos.com. We serve San Marcos, TX and the surrounding Hays County area.

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This page is informational. It is not legal advice.